Microsoft Internship

Projects completed by the inaugural Microsoft Garage Silicon Valley Intern Team, Summer 2019.

Role Overview

Sole UX designer

Tutorial copywriter

Accessibility compliance manager

Tools

Microsoft Office

Duration

Twelve weeks, Summer 2018

Challenge

My team's primary challenge was publishing an open source tutorial on how to integrate Azure with machine learning on the Jetson Nano (an ARM64 device) which can be found here: https://github.com/Azure-Samples/onnxruntime-iot-edge

Our second challenge was to develop an enterprise retail solution which is still under a non disclosure agreement. This portion of the project has not been included in this summary page.

My role

I was a user experience design design intern at Microsoft with the inaugural Microsoft Garage intern team in Silicon Valley.

I served as the sole UX designer on a team with four software developers and one project manager collaborating with the Azure Machine Learning, ONNX Runtime, and Azure Data Box Edge teams. We worked on two projects:

Role Overview

Sole UX designer

Tutorial copywriter

Accessibility compliance manager

Tools

Microsoft Office

Duration

Twelve weeks, Summer 2018

Challenge

Lenovo's Aura Edition PCs came packed with new technology and software. Amongst the new and exciting offerings was Smart Care. Smart Care is a centralized software solution on both PC and mobile that ensures prompt and efficient customer support. It provides a unified experience of support services across channels with intuitive interfaces and eliminates the hassle of switching between different support platforms. Everything you need is in one place.

Smart Care aims to empower customers to swiftly and efficiently get support and resolve issues on devices, minimize support time, and enhance overall customer satisfaction and experience.

My role

I served as our user experience design team lead managing a small team of collaborating designers to deliver this PC and mobile experience. Additionally, I was the primary UI designer of the mobile application delivering all screens shown in the Mobile Experience section. It was also my pleasure to assist with our user testing and design validation process.

Integrate Azure with machine learning execution on the NVIDIA Jetson platform (an ARM64 device)

In this tutorial you will learn how to integrate Azure services with machine learning on the NVIDIA Jetson device (an ARM64 hardware platform) using Python. By the end of this sample, you will have a low-cost DIY solution for object detection within a space and a unique understanding of integrating ARM64 platform with Azure IoT services and machine learning."

My Experience

I had an amazing opportunity to learn and develop my UX skills while at Microsoft. Working on the open source tutorial and enterprise retail solution, I became an accessibility champion aware of the importance that content strategy can play. I dove into designing for education and all types of learning styles.


I also learned how to collaborate and communicate with software developers and non-design background project managers. I am grateful to have had a fantastic team.


The greatest thing that I learned at Microsoft was the importance of user testing. After working on a tutorial for weeks, we knew the content inside and out, front-ways and backwards. When we opened up the project for internal testing, we found holes and areas for improvement that we would have never found on our own. Having such patient-user testers was a blessing I may no always have but it was a great display of the value in user testing frequently.

The team

UX/UI Design

UX/UI Design

UX/UI Design

UX/UI Design

UX/UI Design

Accessibility Advocate

Accessibility Advocate

Accessibility Advocate

Accessibility Advocate

Accessibility Advocate

Research Driven

Research Driven

Research Driven

Research Driven

Research Driven

Mentor

Mentor

Mentor

Mentor

Mentor

Speaker

Speaker

Speaker

Speaker

Speaker

Writer

Writer

Writer

Writer

Writer