Smart Care
Smart Care is a software product that helps customers better interact with their Lenovo devices and provides in-time, seamless assistance when needed.
Role Overview
UX team lead
Lead mobile UI designer
User testing and design validation assistant
Tools
Figma
Adobe Suite
Microsoft Office
Duration
Launch: Fall 2024
Elite support at your fingertips.
Get the right support right when you need it with real-time troubleshooting from real-life Lenovo technicians.
Help where you need it
We’ll meet you where you are with personalized help, from self-troubleshooting and expert live chat to remote camera sharing or a phone call.
Always available elite support
This concierge-style access to elite support focuses on intelligent debugging through information handoff for a reduced time to resolution.
Get results faster
Smart Care combines convenience, transparency, and searchable knowledge for the on-demand virtual tech support you deserve.
Highlight Features
PC Experience
Easy access via Lenovo Vantage
Smart Care comes with Aura edition PCs and can be found in the Lenovo Vantage Application.
Remote Desktop
You can consent to a remote desktop session with the agent, where the agent can debug issues remotely.
Mobile Experience
Homepage
Quick access to support and the knowledge base.
Support Options
Choose to chat, call, or video call with an expert.
Live Chat
Start a chat for immediate assistance with a live agent.
Send Attachments
Share the hardware and driver information with the agent via your camera, photos, files, or a device snapshot (created in Vantage).
Live Call
Call a live agent now or schedule a call back.
World Facing Camera Call
Call a live agent and show them the issue you are encountering with a live call plus the utilization of your phone's world facing camera.
Knowledge Base
Explore device specific Articles, Videos, and User Guides.
Troubleshooter
Get step-by-step guidance for resolving issues.
Device Management
Mobile exclusive: Manage multiple devices under one Lenovo ID on one phone. Allows you to easily track the status and support needs of multiple devices without switching between different accounts or platforms.
Device Information
View all of your devices' details such as serial numbers, warranty statuses, support information, and ticket statuses all in one place.
Asynchronous Support
Submit concerns or device support request via Forms and eTickets or a Call Back Request to get elite tech support around your schedule.
Call Back & Forms
Let an agent know what concerns you have and they will research it and contact you back via the method you select, either a call, chat, or an email.
eTickets
Submit a service request to Lenovo Support.
